How to Delete Your Account

This article explains what deleting your CordLine account actually does, and what to know before you do it.

Before you delete

Once you delete your account, we can't undo it — you can't get back in, and we can't put your name back on anything. A few things worth doing first:

Download a copy of your data from your account settings. It comes as a file you can keep — see our article on downloading or deleting your CordLine data for exactly what it includes.
Cancel any recurring contribution to CordLine. If you contribute monthly or yearly, you'll need to cancel it before you can delete your account — see "If you contribute to CordLine" below.
Let your supporters know, if they've been following you, so your updates disappearing doesn't come as a surprise.
If you manage a shared ministry, make sure someone else can take it over — see "What happens to your ministry" below.

Deleting your account

Open your account settings from the menu.
Scroll to the account deletion option.
Confirm that you understand this can't be undone — you may be asked to type a word like "DELETE" to be sure.
Complete the deletion.

You'll be signed out right away, and the deletion takes effect immediately — you don't need to wait for a reply from us.

If you contribute to CordLine

While a recurring contribution is still active, we'll stop you from deleting your account and ask you to cancel it first. That's deliberate: deleting the account wouldn't stop the payments on its own, and we'd rather not leave you being charged for something you can no longer see.

To cancel, open Manage support from your account menu and cancel your contribution. It stops right away. Then come back and delete your account.

If you share CordLine with family members on the same sign-in, a contribution on any of those accounts can hold up deletion in the same way — cancel it from whichever account it belongs to.

A one-time contribution doesn't stop anything, because there's nothing left to cancel.

What actually happens

Your sign-in is destroyed first, so the account can't be used again. Then your personal details are erased: your name, your email address, your phone number, your profile photo, and the display name you chose. What remains carries no name and can't be traced back to you.

⚠️ That's different from your account being erased entirely. CordLine is a shared space, so some of what you wrote is part of someone else's record too. Rather than tear holes in other people's conversations, we keep that content and take you out of it — which is why what you wrote below still applies even after deletion.

What stays, and why

Posts, comments, prayer requests, and messages you sent stay where they are, with your name removed. A missionary keeps the conversation you had with them — it's just no longer attributed to you.
If you were the only person running a ministry, the ministry and its posts are removed along with your account.
If someone else co-manages that ministry, they keep it — the longest-standing co-manager takes it over, and the ministry carries on without you.
A few records survive on purpose: if a ministry blocked you, that record is kept so the block still holds; if you contributed to CordLine, the record of the contribution is kept as long as our accounts and tax obligations require; and if you were involved in a report about objectionable content, our record of what was reported and what we did about it is kept.

Email us from the address on your account and ask us to delete it. We'll check that the request genuinely comes from you before acting on it — that's what stops someone else from deleting your account.

If you just need a break

You don't have to delete your account to step back. You could instead:

Simply post less often — there's no requirement to post on a schedule.
Adjust your notifications so CordLine is quieter.

Deleting is there when you truly need it, but a pause is often all that's required.

Changed your mind?

Once your account is deleted, there's no way to recover it or put your name back on anything. If you're unsure, reach out to us before you delete — we're happy to help you find another option.

Need more help? Chat with us using the button below.

Updated on: 20/09/2026

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