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> Use this file to discover available pages before exploring further.
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# Troubleshooting Photo and Video Uploads

This article covers what to do when a photo or video won't upload, and CordLine's limits on media.

## An upload is stuck or failing

1. Check your connection — uploads, especially video, need a stable connection to complete.
2. Try again on Wi-Fi if you're on a weak mobile signal.
3. If a specific file keeps failing, try a different photo or video to see if the problem follows the file.

## Limits worth knowing

- **Up to 10 photos or videos per post.** If you're trying to add more, split them across two posts.
- **There's a maximum video length.** A very long recording may need to be trimmed before it will upload.

## Photo library permissions

If CordLine can't see your photos at all, check that it has permission to access your photo library in your phone's settings.

<!-- SCREENSHOT: the phone's permission settings for CordLine -->

## Retrying safely

If an upload fails partway through, it's safe to try again — a failed attempt doesn't post anything incomplete. Remove the item that failed and re-add it if retrying in place doesn't work.

## Tips

- **Photos and videos upload in the background** while you keep writing — give them a moment to finish before posting.
- **A slow connection affects video far more than photos.** If video keeps failing, try a shorter clip or a stronger connection.
- **If nothing here fixes it**, let us know what kind of file you're trying to upload and what happens when it fails — that helps us track it down.

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