> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cordline.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fixing Notification and Badge Problems

This article helps you troubleshoot missing notifications and incorrect badge counts, once the basics are already set up. If you haven't turned notifications on yet, start with our articles on setting up push notifications and managing your notification preferences.

## Push notifications aren't arriving

1. Open CordLine once — this helps your device re-register for notifications.
2. Check your phone's settings to confirm notifications are still allowed for CordLine.
3. Check your in-app notification preferences to make sure that type of alert is turned on.

If you use CordLine on more than one device, remember notifications are per device — turn them on separately on each one you want to hear from.

## Text messages aren't arriving

Make sure your phone number is verified and that you've turned on SMS for the specific notification types you want. See our article on adding your phone for SMS notifications if you haven't set this up yet.

## The badge count looks wrong

If the number on your app icon doesn't match what's actually unread, open the app and give it a moment to sync — the count updates from the server each time you open CordLine. If you're using more than one device, or you recently switched between accounts, the badge on each device catches up the next time that device checks in.

## Getting duplicate notifications

If you're receiving the same alert more than once, it's usually because more than one channel is turned on for the same event — for example, both push and email for the same comment. Review your notification preferences and trim the channels you don't need for that particular type of update.

## Emails going somewhere unexpected

Check your spam or promotions folder, and confirm the email address on your account is the one you're actually checking.

## What to include if you reach out to us

If none of this fixes it, tell us:

- Which notification type is affected (a comment, a new post, a prayer, etc.)
- Which channel — push, email, or text
- Which device and app version you're using

That helps us track down what's going on much faster.

Need more help? Chat with us using the button below.