> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.cordline.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# CordLine Mobile App Troubleshooting

This article covers common mobile app problems and what to check first.

## Make sure you're on the latest version

Many odd behaviors are fixed by simply updating. Check your app store for a pending CordLine update before troubleshooting further.

## Permissions

CordLine needs certain permissions to work fully:

- **Notifications** — to alert you about new activity.
- **Photo library** — to attach photos and videos to posts.
- **Biometric unlock** (optional) — if you've turned on Face ID or fingerprint unlock for extra protection when opening the app.

If something isn't working, check your phone's settings to confirm CordLine has the permission it needs.

<!-- SCREENSHOT: the phone's app permissions screen for CordLine -->

## Biometric unlock trouble

If you've turned on Face ID or fingerprint unlock and it's not recognizing you, you can usually fall back to your regular sign-in from the lock screen, then check the biometric setting in your CordLine settings.

## Things loading slowly or not at all

- Check your connection — a weak signal affects CordLine like any other app.
- Close and reopen the app.
- If a specific screen keeps failing to load, try a different part of the app to see if the problem is isolated.

## On a poor connection

CordLine works best with at least an intermittent connection. On a very weak or unreliable connection, some actions — especially posting photos or video — may take longer or need a retry. There's no offline mode for posting new content; a connection is needed to publish.

## Badge counts look wrong

See our article on fixing notification and badge problems.

## What to include when you report a bug

If something's genuinely broken, tell us:

- What you were trying to do.
- What happened instead.
- Your device and CordLine app version (found in your app store or your account settings).

This is usually enough for us to reproduce the problem quickly.

Need more help? Chat with us using the button below.